NGA HR Discovers Untapped Automation Potential by Switching to Automation Anywhere RPA

PROFILE ORGANIZATION

NGA Human Resources has been a leading provider of HR and payroll solutions for almost 50 years. They are recognized as a driver of innovation in HR by leading market observers. The global company administers rewards to 3 million employees in more than 100 countries.

CHALLENGE

NGA HR’s business involves extensive processes across the organization. The original automation solution was not delivering its expected value as employees required a significant amount of technical knowledge and training to automate processes. At the beginning of 2019, the company decided to work with Automation Anywhere due to its user-friendly and easy-to-deploy solutions. This helped NGA HR realize the untapped potential of automation and scale its automation efforts.

SOLUTION

The single biggest consumer of automation at NGA HR is the global access, management team. Automation was the perfect solution for the repetitive and urgent processes that occurred 24/7. With the help of RPA, the organization now effectively manages processes that touch 1,000 systems. For example, a massive volume of password resets for SAP system access are now automated, as well as an extensive employee access termination sequence.