KSMC - CASE STUDY – EPISODE 2
EPISODES OF ESTABLISHING THE ROYAL MEDICAL EMPIRE
Industry
Healthcare
Client
KSMC
Start Date
16 Jan, 2024
“The development addresses the challenges of expanding a fully functioning medical city while minimizing the impact of critical operations, it meets world-class standards in care delivery and caters to a new generation of patients and medical professionals.” – Ahmad Soueid, AIA, HDR’s project executive.
In 2020 a journey of evolution, automation and digitalization started between DIGINATION, one of the leading technology consultation firms in the Middle East, established in 2010 and specialized in Digital Transformation solutions & services, becoming a full-service entity that has the strategic thinking and planning where we provide all management & operation services in a new level of evolving, with King Saud Medical City, a Ministry of Health tertiary hospital established in 1954, and currently, it has 1,400 bed capacity with +8,000 employees.
Patient prosperity, before arrival & after departure!
In this ever changing era, entities can’t keep relying on traditional sheets and other stand-alone platforms as their primary solution, from here, KSMC thought of implementing digital solutions that facilitate the patient’s booking, follow-up and receiving medical reports processes.
Integrating enterprise applications was a strategic priority for KSMC as it was looking to elevate its process efficiency, gain real-time visibility and meaningful insights from its data.
- • Low-code Applications have become increasingly popular as a fast and easy alternative to traditional software development, meeting customer demands for evolvement, automated processes, and accelerate digital transformation.
Haven't you know that one solution can contain all processes and technologies that support in capturing, storing, delivering and using essential information?
- • Simply Enterprise Content Management (ECM) is an umbrella term that digitizes, controls and automates the flow of unstructured information within an organization, which is the messy information that exists outside structured database environments.
As much as KSMC was expanding, there was a need to adopt enterprise applications to streamline operations and increase productivity. One communication channel between common software applications to reduce inefficiencies in administrative delays of business processes.
- • Enterprise Application Integration (EAI) is the process of bridging communication insufficiencies between various business applications by forming one robust enterprise infrastructure with easy data flow from one program to another.
Let’s end the repetitive tasks smoothly!
By challenging the inherent complexity in the 5G and cloud era, there was a solution empowers the connections that matter most to boost the real outcomes of the entire patient journey.
Here comes DigiNation’s role in automating the network by simplifying the planning, design, and operations of network teams, reducing configuration errors for a more reliable and predictable network. This, in turn, optimizes end-user satisfaction and maximizes user efficiency.
- • Robotic Process Automation (RPA) is a type of AI automated technology that is transforming the way organizations operate that relies on a scalable, digital workforce to streamline manual processes and reduce the burden on employees by giving repetitive tasks that can be performed more efficiently and more accurately to software bots.
Achieving real results with one network at a time!
- With the right guidance and a detailed implementation roadmap, Digination’s Implementation Service were able to revolutionize KSMC’s businesses and simplify its processes in all areas, throughout:
- • Enterprise & Solution Architecture
- • Application Implementation & System Integration
- • Application Design & User Experience
Also Management Services were built to save time and resources that these routine operations occupy. It has reduced KSMC’s operational workload significantly, gaining back the freedom they need to innovate and to transform their business into an intelligent enterprise!
Bring order to repetitive things!
By integrating applications efficiently, improving data quality and transparency, DigiNation was able to provide assurance of security through a critical validation process and KSMC was able to obtain accurate and on-time reports, increase operational efficiencies and to automate repeated tasks, resulting:
- 1. Saving time spent in completing repetitive tasks.
- 2. Facilitating daily tasks for over 8000 employees.
- 3. Utilizing workforce more effectively to completely change the patient journey, make it fully automated!
Summary
Despite that Digital transformation looks like a various complicated things, but it’s no longer optional, so, as much as KSMC was preparing for its leading in the medical field, going beyond any competition, they adopted digital-first strategy to achieve this vision.
Digital transformation was the strategic, ongoing practice of implementing new technologies and processes across all areas of an organization, embracing this evolution helped KSMC to become more flexible, innovative, and efficient.
Since our cooperation in 2020, our company team has practically studied the requirements and objectives of KSMC in order to propose the best digital solutions and technology services and to create a roadmap based on three steps that help achieve the goals of digital transformation and reach the results expected by KSMC, the map This path outlined an overall strategy to begin the journey of digital transformation.
Automation like never before
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